KM.X Returns & Refunds Policy

We want you to love your KM.X pieces. If something isn't quite right, we're here to help.

Returns

You can request a return within 14 days of receiving your order.

For change-of-mind returns, items must be:

• Unworn and unused, except for reasonable inspection or trying on
• Unwashed and in their original condition
• Returned with original tags attached where possible
• Free from damage, makeup, perfume or signs of wear beyond reasonable inspection

Sale and clearance items remain subject to applicable statutory consumer rights, including UK online cancellation rights.

Gift cards are generally non-refundable for change of mind, subject to applicable consumer law.

For UK customers exercising their statutory cancellation rights, you must notify us within 14 days of receiving your goods and return them within a further 14 days.

Return Shipping Costs

Customers are responsible for arranging and paying for return postage on all change-of-mind returns.

• KM.X does not offer free change-of-mind returns.
• Customers must arrange and pay for their own return shipping.
• We recommend using a tracked postal service and retaining proof of postage.
• Customers must contact us before returning an item to obtain the correct return address.

If an item is faulty, damaged, incorrect or otherwise fails to meet applicable consumer guarantees, KM.X will cover reasonable return postage costs where required by law.

UK & Australian Returns

United Kingdom orders: Returns should be sent to our designated UK returns location in Essex.

Australian orders: Returns should be sent to our designated Australian returns location.

Please contact us before posting your return so we can provide the correct address and return instructions.

Do not send returns to the address printed on your original parcel unless instructed to do so.

Refunds

Once your return has been received and assessed, eligible refunds will be issued to your original payment method.

Original delivery charges are generally non-refundable for change-of-mind returns, except where applicable consumer law requires otherwise.

For UK statutory cancellations, eligible standard outbound delivery charges will also be refunded. Additional charges for premium delivery options are not refundable beyond the standard delivery amount.

Where UK statutory cancellation rights apply, refunds will be processed within the legally required timeframe, generally within 14 days of receiving the returned goods or evidence that they have been sent back.

We may make deductions for diminished value caused by handling beyond what is necessary to inspect the goods, where permitted by law.

Refund processing times may vary depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size or style, please return your eligible item and place a new order.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible, ideally within 7 days of delivery.

Email: hello@kmxonline.com

Please include:

• Your order number
• A description of the issue
• Photographs where possible

We will arrange an appropriate repair, replacement, refund or other remedy in accordance with applicable consumer law.

The suggested 7-day notification period does not limit your statutory rights.

How to Start a Return

Email hello@kmxonline.com with:

• Your order number
• The item you wish to return
• Your reason for returning, if you wish to provide one

We'll provide the appropriate UK or Australian return address and return instructions.

Your Consumer Rights

Nothing in this policy excludes, restricts or limits any rights or remedies you have under applicable consumer protection legislation, including Australian Consumer Law and UK consumer law.

KM.X | Made to Move

hello@kmxonline.com